Scratch/Neo User Guide

To process a payment using the Scratchpay Payments/Neo Extension:

1. In Neo, click Collect Payment on the client page

2. Locate the invoice you would like to pay and click on the Collect Payment button.

3. In the Neo payment window, select Scratch Payment as the payment method

4. Click on the Scratch Payment button.

5. The Scratch Payments Chrome extension pop up will appear.

6. Process the payment using the card reader terminal, manual card entry, or saved card options. Once the payment has been collected, a Payment Successful notification will appear.

7. Click the Receipt button if the payment needs to be printed.

8. Click Close and the payment will be recorded in Neo.