For failed eCheck deposits, you'll receive an alert on the top right of your Scratch Payments Dashboard. To take action:

Click the Megaphone Icon to display your alerts. Select the More Info button on the Failed Check Deposit text to be taken to your Action Center.
In your Action Center, failed eChecks can receive one of two designations: not lockbox eligible or lockbox eligible. (lockbox eligible implies it can be processed as a standard check and sent to the Scratch lockbox for processing)
For each, click the RESOLVE button which will display a Select Resolution toggle and notes section. If the check is lockbox eligible, you'll see the 3 options: Get Lockbox ID, Paid by Other Means & Funds Not Collected. If it is not lockbox eligible, you'll be instructed to rerun the check by re-submitting it as you did originally, or select Paid by Other Means or Funds Not Collected
If you select Get Lockbox ID, this means that your practice will need to submit the check via physical mail.

How-To Guide for eChecks (electronic debit)

Welcome to eChecks! Please see below for set-up, how-to, and other related Q&A