Refunding Payments
Refunds may be issued on any payments made within 180 days. To issue a refund on a completed payment, go to the Payment History tab under the Reporting section of your Scratch Dashboard.
Locate the payment record you'd like to refund by filtering by date at the top of the screen. Once the correct payment record has been located, click on the icon for that record under the Issue Refund column.
On the Refund Payment popup screen, enter in the refund amount and reason, then click Refund. The refund will appear on your client's bank or card statement in 5 to 10 business days.